Shipping policy

Shipping Policy

At Viperia, we are committed to timely and safe deliveries on all fronts. Please see below our policies and further information for shipping and dispatch. 

 

1.1 Shipping Times & Dispatch

With combined efforts from external, trusted couriers, as as well as our own courier service, Viperia aims to deliver as promptly as possible. Orders placed before 12:00pm, Monday-Friday within working hours, will usually be shipped the same day. This excludes weekends and bank holidays.

Made-to-order vivariums have a longer dispatch time due to their specifications, please allow between 2-4 weeks lead time for an order. This is highly dependant on the volume of custom orders. 

If a delivery is expected to be delayed or postponed for any reason, a member of staff will inform you of the delay and provide additional information where applicable. 

Viperia accepts no liability for additional costs caused by delivery delays, unless this has been agreed in writing by a member of staff prior to dispatch.

 

1.2 Livestock Dispatch 

Our livestock is delivered personally by Viperia, or using trusted livestock couriers. We aim to deliver livestock within a 2 week period after purchase. These times may differ depending on the courier used and your location (e.g. Scotland). Please be aware of this wait time when purchasing an animal. 

 

1.3 Delivery Locations and Exclusions

Please be aware, we currently only deliver to Mainland UK. It should be made apparent that Scottish addresses may be affected by longer dispatch times due to the use of trusted external couriers. 

We sadly do not currently deliver to Northern Ireland, Ireland or any English Channel Islands. Nor do we take responsibility for any orders placed outside of our current location limits. 

We apologise for this inconvenience. 

 

1.4 Dispatch Locations & Collections

Our two primary dispatch locations are Bridgnorth and Huntingdon. Please note, any customer is welcome to collect from either location at their own discretion. Please make this apparent when placing an order, so our team can ensure a smooth visit. 

 

1.5 Collection Policy 

Due to the high number of collections we experience, we now require customers to inspect their orders before they are packaged and loaded. We are not liable for any damage or fault that takes place after a collection. Please see our returns policy for damage information & policy. Please note: we do not allow collections from our Bridgnorth site on weekends, or bank holidays as the site is closed. 

 

Perishable Stock 

2.1 Live Food, Frozen Food & Plants 

Due to the fact some products are perishable, please ensure that someone is available at the delivery address upon the first delivery attempt. 

We are not responsible for the loss or damage of a perishable product should the first delivery attempt be missed. 

Should any perishable goods spoil due to a missed delivery, we are not required to send replacements or arrange refunds. It is the responsibility of the customer to ensure the delivery is accepted. 

Frozen food will not be dispatched on Fridays, unless an order is placed before 12:00pm that day, and a Saturday delivery is specifically selected/requested. Otherwise, the next available dispatch date will be applied.

 

Heavy Items & Palletised Goods 

3.1 Heavy Items and Pallets

Please note that some heavier items may be required to move to a palleted delivery service from your preferred courier. This may extend the delivery time by 1-2 days. 

Pallet deliveries will always be made curb side. Please ensure anyone accepting the delivery is aware of this before it's arrival.

 

3.2 Flats and Apartments

Any deliveries to addresses that are flats or apartments may be made to the access point or lobby of the building, or left with a concierge where applicable. This is especially true for heavier items that couriers may not be able to carry direct to your door.